Document Type

Research Project

Publication Date



Health information exchange (HIE) has become a focus of the health care industry. The ability to share information electronically between multiple health care providers is thought to be a key ingredient in the creation of a more efficient global health care system. VA Hospital Memphis has significant challenges in regard to HIE. The Virtual Lifetime Electronic Record (VLER) coordinator at the facility has been charged with establishing an HIE system. This requires the coordinator to identify partners to share health information with electronically, obtain buy-in from patients and providers through education, and to promote/market the VLER program facility-wide. The VA recognizes that sharing health care information electronically is a much needed process. However, the powers that be must understand that establishing HIE is not an easy task and that there are many challenges. This paper details the challenges faced by VA Hospital Memphis as the facility attempts to establish partners in health HIE.